Frequently Asked Questions

Do you have a minimum spend?

For an event that requires our services and hire of products our minimum spend is $1200.00. This price can be made up from any combination of design, labour, delivery, actual hire items and styling. 

We do also offer “Dry Hire” on most of our items. This means you can pick up your items and drop them back to us when your event is over. Minimum spend for Dry Hire is $300.00 and must be picked up and dropped back Monday - Friday between 9:00am and 5:00pm.

Do you have pricing packages?

Every event has many variables and our range of services are quite broad. This becomes quite difficult when trying to set packages that will suit most needs. We work very hard to cater a package that will fit to your budget, so please contact our office so we can discuss your next event.

Do you do discounts?

Short answer... No. But we believe our pricing is very competitive, and as mentioned above we will always do our best to be accommodating and work within your budget.

Do you deliver?

Yes we do! We are based in Brisbane, Australia but will travel to most of the South-East Queensland and Northern New South Wales areas. Delivery Fees will apply.

Can I hire items and set them up myself?

Yes! Most items included in our inventory are available for ‘Dry Hire.’ Pick up is from our warehouse in Newmarket.

Do I need to pay in advance?

A non-refundable deposit of 40% of the total hire/service cost is required to be paid to AVIdeas Qld Pty Ltd to confirm the Hirer's booking. The total invoice must be paid 21 days before delivery or pickup of any Equipment. If the Hirer does not comply with this, Equipment will not be released and the deposit is non-refundable.

Is my deposit refundable?

A non-refundable deposit of 40% of the total hire/service cost is required to be paid to AVIdeas Qld Pty Ltd to confirm the Hirer’s booking. Deposit paid will reduce the total bill payable. Please refer to Terms & Conditions for further details. 

How far in advance do I need to book?

As with anything the more notice we have, the better. There will also be a greater chance that the items you are enquiring about will still be available. Once your booking is confirmed all quoted items will become unavailable to others  potentially enquiring about them.

What is your cancellation policy?

Booking deposits paid are non-refundable to cancellation, change of mind or change of date. Any cancellations are to be made in writing. Please refer to our Terms & Conditions for further details.

 

If you have any other questions, PLEASE don't hesitate to contact us.